Charcoal Portrait (Customized)

Cancellation Policy

You can raise a cancellation request for your order within 2 hours of placing your order. We would not be able to cater to cancellation request raised post 2 hours of ordering. In exceptional cases where we have not started the work on your artwork, we might still cancel your order on request beyond 2 hours. Please contact us in this case.

General Returns Policy

Paintings/any arts are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on artsutra.co.in

If you report an issue at artist@artsutra.co.in a resolution will be provided based on the actual evaluation report.

Return will be processed only if:

• it is determined that the Painting/any art was not damaged while in your possession;
• the Painting/any art is not different from what was shipped to you;
• the Painting/any art is returned in original condition only.

Painting/any art may not be eligible for return in some cases, including cases of buyer's remorse such as different colours shades and tones of painting ordered or different painting ordered.

Painting/any art marked as "non-returnable" on the product detail page cannot be returned.

Additional information is not required to return an eligible order unless otherwise noted in the category specific policy.

Note: If you've received a non-returnable painting/ any art in a damaged/defective condition, you can contact us within 24 hours from the delivery of the painting/any art.

Seller Return Policy

you are ordering through our website artsutra.co.in, artist that fulfill and ship its own inventory (also called a seller), In case of return, you need to update within 24 hours after receipt of the delivery. your return is sent back to the seller instead of Artsutra Creations LLP.

Sellers must either provide a return address within India, provide a prepaid return label, or offer a full refund without requesting the item be returned. If a seller does not offer these methods to return your items, you may file an A-to-z Guarantee claim to seek help with your return.