Intermediary Service Provider Agreement
THIS AGREEMENT is hereby entered into
BY AND BETWEEN:
M/s ARTSUTRA CREATIONS LLP, a LLP with LLPIN: AAI-7085 incorporated under The Limited Liability Partnership Act, 2008 having its principal place of business at TF04 VANESSA PLAZA NEAR AMBE SCHOOL, MANJALPUR VADODARA GJ 390010 IN (hereinafter referred to as the “Intermediary” or “Service Provider” Or “ Artsutra ” which term shall include its successors, assigns, legal heirs) OF ONE PART
Artist, having its residence as per the given details at website artsutra.co.in (hereinafter referred to as the “Seller” which term shall include its successors, assigns, legal heirs) OF THE OTHER PART
“Intermediary” and “Seller” shall be referred to as severally as “Party” and jointly “Parties” respectively as the context so requires,
The domain name http://artsutra.co.in/, including the related mobile site and mobile application as well as the seller portal http://artsutra.co.in/ (hereinafter referred to as “Platform”) is owned and operated by M/s ARTSUTRA CREATIONS LLP, a LLP with LLPIN: AAI-7085 incorporated under The Limited Liability Partnership Act, 2008 having its principal place of business at T F04 VANESSA PLAZA NEAR AMBE SCHOOL, MANJALPUR VADODARA GJ 390010.
Seller’s use of the Platform and the features therein is governed by the following terms and conditions (ToU) including applicable policies available on the Platform, notifications and communications sent to Seller on the Platform which are incorporated herein by way of reference. If Seller transact on the Platform, Seller shall be subject to the policies that are applicable to the Platform for such a transaction. By mere use of the Platform Seller shall be contracting with Artsutra, and these terms and conditions including the policies constitute Seller’s binding obligations to Artsutra.
When Seller use any current or future services provided by Artsutra through the Platform Seller will be subject to the rules, guidelines, policies, terms and conditions applicable to such services and they shall be deemed incorporated into the ToU and considered a part and parcel of the ToU. We reserve the right, at our sole discretion, to change, modify, add, or remove portions of the ToU at any time. We will notify Seller through any of the communication modes as mentioned in this ToU in case of any changes or updates to the ToU that materially impact Seller’s use of the Platform. Seller’s continued use of the Platform following the changes or updates will mean that Seller accept and agree to the revisions. As long as Seller comply with the ToU, we grant Seller a personal, non-exclusive, non-transferable, and limited privilege to enter and use the Platform.
Whereas, Accessing, Browsing, Or Otherwise Using The Platform Indicates Seller Agreement With All The Terms And Conditions Under The ToU. By impliedly or expressly accepting the ToU, Seller also accept and agree to be bound by all of Artsutra’s policies applicable to Seller, as amended, from time to time.
THE PARTIES HERETO AGREE AS TERMS AND CONDITIONS (TOU):
The use of the Platform is available only to persons who can form legally binding contracts under the Indian Contract Act, 1872. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Platform. If Seller are a minor i.e. under the age of 18 years, Seller shall not register as a seller on the Platform, transact or use the Platform. Artsutra reserves the right to terminate Seller’s registration and/or refuse Seller access to the Platform if it is brought to Artsutra’s notice or discovered that Seller are under the age of 18 years. If Seller register as a business entity, Seller represent that Seller are duly authorized by the business entity to accept the ToU and Seller have the authority to bind the business entity to the ToU.
- Seller’s Account and Registration Obligations
In the course of Seller’s use of the Platform, Seller agree to furnish Seller’s details and information as requested by Artsutra from time to time. Seller shall remain responsible for maintaining confidentiality of this information, as well as Seller’s display name, login and password details. Seller agree that if Seller provide any information which is untrue, inaccurate, not current, or incomplete or Artsutra have reasonable grounds to suspect that such information is untrue, inaccurate, not current, incomplete, or not in accordance with the ToU, we shall have the right to suspend or terminate Seller’s account on the Platform or indefinitely block Seller from accessing the Platform.
When Seller use the Platform or send emails, other data, information, or communication to Artsutra, Seller agree and understand that Seller are communicating with Artsutra through electronic records and Seller consent to receive communications via electronic records from Artsutra periodically or as and when required. Artsutra may communicate with Seller by email or any other mode of communication, electronic or otherwise.
- Platform for Transaction and Communication
The Platform is a platform that users utilize to independently meet and interact with one another for their transactions. Artsutra is not and cannot be a party to any transaction or dispute between users on the Platform.
All commercial/contractual terms are offered by Seller and agreed upon between Seller and buyers alone. The commercial/contractual terms include (without limitation) price, shipping costs, payment methods and terms, date, period, and mode of delivery, and warranties and after-sales services related to products and services. Artsutra does not determine, advice, have any control, or in any way involve itself in the offering or acceptance of such commercial/contractual terms between Seller and buyers.
Artsutra does not make any representations or warranties regarding specifics (such as quality, value, and salebility) of the products or services proposed to be sold, offered to be sold or purchased on the Platform. Artsutra does not implicitly or explicitly support or endorse the sale or purchase of any products and services on the Platform. Artsutra accepts no liability for any errors or omissions of third parties in relation to the products and services.
Artsutra is not responsible for any non-performance or breach of any contract between Seller and buyers. Artsutra cannot and does not guarantee that Seller and buyers concerned will perform transaction(s) concluded on the Platform. Artsutra shall not and is not required to mediate or resolve disputes or disagreements between Seller and buyers.
Artsutra does not make any representations or warranties regarding item-specifics (such as legal title, creditworthiness, identity, etc.) of any of its users. Seller are advised to independently verify the bona fides of any particular buyer Seller choose to deal with on the Platform and use Seller’s best judgment in that regard.
Artsutra does not at any point in time during a transaction between Seller and a buyer on the Platform come into or take possession of any of the products or services offered by Seller, gain title to or have any rights or claims over the products or services offered by Seller to the buyer.
At no time shall Artsutra hold any right/title to or interest in the items nor have any obligations or liabilities with respect to such a contract. Artsutra is not responsible for unsatisfactory or delayed performance of services, damages, or delays as a result of items which are out of stock, unavailable, or back-ordered.
The Platform is only a platform that can be utilized by Seller to reach a larger customer base to sell items or services. Artsutra only provides a platform for communication and it is agreed that the contract for sale of any products or services shall be a strictly bipartite contract between Seller and the buyer.
Seller release and indemnify Artsutra and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the users on the Platform and specifically waive any claims that Seller may have in this behalf under any applicable law. Notwithstanding its reasonable efforts in that behalf, Artsutra cannot control the information provided by other users which is made available on the Platform. Seller may find other user’s information to be offensive, harmful, inaccurate or deceptive. Seller shall use caution and practice safe trading when using the Platform. Seller shall note that there may be risks in dealing with underage persons or people acting under false pretence.
- Use of the Platform
Seller agree and understand that Artsutra and the Platform merely provide hosting services to its registered users and persons browsing/visiting the Platform. All items advertised / listed and the contents therein are advertised and listed by registered users and are third party user generated contents. Artsutra shall bear no responsibility or liability in relation to or arising out of third party user generated content. Artsutra neither originates nor initiates the transmission nor selects the sender and receiver of the transmission nor selects nor modifies the information contained in the transmission. Artsutra is merely an intermediary and does not interfere in the transaction between buyers and sellers.
Seller agree, undertake and confirm that Seller’s use of the Platform shall be strictly governed by the following binding principles:
Seller shall not host, display, upload, modify, publish, transmit, update or share any information or image which:
(a) belongs to another person and over which Seller have no right;
(b) is grossly harmful, harassing, blasphemous, defamatory, bigotry, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating to or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever, or unlawfully threatening or harassing, including but not limited to ‘indecent representation of women’ within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
(c) is false, inaccurate or misleading in any way;
(d) is patently offensive to the online community, such as sexually explicit content or content that promotes obscenity, paedophilia, racism, bigotry, hatred, or physical harm of any kind against any group or individual;
(e) harasses or advocates harassment of another person;
(f) involves the transmission of ‘junk mail’, ‘chain letters’, unsolicited mass mailing, or ‘spamming’;
(g) promotes illegal activity or conduct that is abusive, threatening, obscene, defamatory, or libelous;
(h) infringes upon or violates any third party’s rights [including but not limited to intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person’s name, email address, physical address, or phone number) or rights of publicity];
(i) promotes an illegal or unauthorized copy of another person’s copyrighted work (see “Copyright complaint” below for instructions on how to lodge a complaint about uploaded copyrighted material) such as providing pirated computer programs or links, information to circumvent manufacturer-installed copy-protect devices, or pirated music or links to pirated music files;
(j) contains restricted or password-only access pages, hidden pages or images or URLs leading to any other pages (those not linked to or from another accessible page);
(k) provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;
(l) provides instructional information about illegal activities such as making or buying illegal weapons, violating someone’s privacy, providing or creating computer viruses;
(m) contains unauthorized videos, photographs or images of another person (whether a minor or an adult);
(n) tries to gain unauthorized access or exceeds the scope of authorized access to the Platform, profiles, blogs, communities, account information, bulletins, friend requests, or other areas of the Platform, or solicits passwords or personal identifying information for commercial or unlawful purposes from other users on the Platform;
(o) engages in commercial activities and/or sales such as contests, sweepstakes, barter, advertising, pyramid schemes, or the buying or selling of ‘virtual’ items related to the Platform without our prior written consent.
Throughout the ToU, Artsutra’s prior written consent means a communication coming from Artsutra’s Legal Department in response to Seller’srequest and specifically addressing the activities or conduct for which Seller have sought authorization;
(p) solicits gambling or engages in any gambling activity which we, at our sole discretion, believe is or could be construed as being illegal;
(q) interferes with another’s use and enjoyment of the Platform;
(r) refers to any website/URL which, at our sole discretion, contains material that is inappropriate for the Platform or any other website and content that is prohibited or violates the letter and spirit of ToU;
(s) harms minors in any way;
(t) infringes any patent, trademark, copyright, proprietary rights, third-party’s trade secrets, rights of publicity, or privacy, is fraudulent, or involves the sale of counterfeit or stolen items;
(u) violates any law for the time being in force;
(v) deceives or misleads the addressee/ users about the origin of messages or communicates any information which is grossly offensive or menacing in nature;
(w) impersonates another person;
(x) contains software viruses or any other computer codes, files, or programs designed to interrupt, destroy, or limit the functionality of any computer resource; or contains any trojan horses, worms, time bombs, cancelbots, easter eggs, or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept, or expropriate any system, data, or personal information;
(y) threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any offence or prevents investigation of any offence or is insulting any other nation;
(z) shall, directly or indirectly, offer or attempt to offer trade or attempt to trade in any item which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force;
(aa) shall create liability for us or cause us to lose (in whole or part) the services of our Internet Service Provider (“ISPs”) or other suppliers.
Seller shall not use any ‘deep-link’, ‘page-scrape’, ‘robot’, ‘spider’, automatic device, program, algorithm, methodology, or any similar or equivalent manual process to access, acquire, copy, monitor any portion of the Platform or content or in any way reproduce, or circumvent the navigational structure, presentation of the Platform, or any content to obtain or attempt to obtain any material, documents, or information through any means not purposely made available through the Platform. We reserve our right to bar any such activities.
Seller shall not attempt to gain unauthorized access to any portion or feature of the Platform, other systems, networks connected to the Platform, server, computer, network, or the services offered on or through the Platform by hacking, password ‘mining’, or any other illegitimate means.
Seller shall not probe, scan or test the vulnerability of the Platform or any network connected to the Platform or breach the security, authentication measures on the Platform or any network connected to the Platform. Seller may not reverse look-up, trace or seek to trace information on any other user of or visitor to Platform (including any account on the Platform that is not owned by Seller ) or to its source or exploit the Platform, any service, information made available, or offered by or through the Platform in any way where the purpose is to reveal any information (including but not limited to personal identification or information other than Seller’s own information) provided by the Platform.
Seller shall not make any negative, denigrating, or defamatory statement(s)/comment(s) about Artsutra, the brand name or domain name used by us, including the terms Artsutra, or otherwise engage in any conduct or action that might tarnish the image or reputation of Artsutra or sellers on the platform or otherwise tarnish or dilute any Artsutra trade mark, service marks, trade name and/or goodwill associated with such trade, service marks or trade name as may be owned or used by Artsutra. Seller agree that Seller will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Platform or Artsutra’s systems, networks, or any systems or networks connected to Artsutra.
Seller agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Platform, any transaction being conducted on the Platform or any other person’s use of the Platform.
Seller shall not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message, transmittal Seller send to Artsutra on or through the Platform, or any service offered on or through the Platform. Seller may not pretend that Seller are or represent someone else or impersonate any other individual or entity.
Seller may not use the Platform or any content for any purpose that is unlawful or prohibited by the ToU or by law of the land or to solicit the performance of any illegal activity or other activity which infringes the rights of Artsutra and/or others.
Seller shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000, and the rules thereunder as applicable and amended from time to time and also all applicable domestic laws, rules and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to Integrated Goods and Services Tax Act, Central Goods and Services Tax Act, Food Safety and Standards Authoritty of India (FSSAI), relevant State Goods and Services Tax Act or Union Territories Goods and Services Tax Act and Custom Duty, Local Levies as may be applicable) and obtain the necessary licences and permits regarding Seller’s use of our Platform, service and/or tools and Seller’s listing, purchase, solicitation of offers to purchase, and sale of items or services. Seller shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force. In particular Seller shall ensure that if any of Seller’s items listed on the Platform qualifies as an “Antiquity” or “Art treasure” as defined in the Act (“Artwork”), Seller shall indicate that such Artwork is “non-exportable” and sold subject to the provisions of the Antiquities and Art Treasures Act, 1972, and shall ensure that it is not delivered to any buyer at any place outside India.
From time to time Seller shall be responsible for providing information relating to the items or services proposed to be sold by Seller. In this connection, Seller undertake that all such information shall be accurate in all respects. Seller shall not exaggerate or over emphasize the attributes of such items or services so as to mislead other users on the Platform in any manner.
Seller shall not engage in advertising or solicitation of other sellers on the Platform to buy or sell any products or services, including but not limited to products or services related to what is displayed on the Platform. Seller may not transmit any chain letters or unsolicited commercial or junk email to other users acquired/via the Platform. It shall be a violation of the ToU to use any information obtained from the Platform in order to harass, abuse, or harm others or contact, advertise and sell to or solicit persons other than those who have chosen to buy from Seller. Seller understand that we have the right at all times to disclose any information (including the identity of the persons who have provided information or material on the Platform) as necessary to satisfy any law, regulation, or valid governmental request. This may include, without limitation, disclosure of the information in connection with the investigation of an alleged illegal activity or its solicitation and/or response to a lawful court order or subpoena. In addition, we can (and Seller hereby expressly authorized us to) disclose any information about Seller to law enforcement or other government officials as we, at our sole discretion, deem necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury. We reserve the right, but have no obligation, to monitor the material posted on the Platform. Artsutra shall have the right, at its sole discretion, to remove any content that violates or is alleged to violate any applicable law or either the spirit or letter of the ToU. Notwithstanding this right, SELLER REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIAL SELLER POST ON THE WEBSITE AND SELLER’S INDEPENDENT COMMUNICATION WITH THE BUYERS AND OTHER SELLERS, REGARDLESS OF FORM. It advised that such content posted does not reflect Artsutra’s views. In no event shall Artsutra assume or have any responsibility or liability for any content posted on the Platform or claims, damages, or losses resulting from its use and/or appearance of it on the Platform. Seller hereby represent and warrant that Seller have necessary rights to all the content Seller provide and all information it contains and that such content shall not infringe any proprietary or other rights of third parties or contain any misleading, libellous, tortious, or otherwise unlawful information.
Seller’s correspondence or business dealings with or participation in the promotion of advertisers on or through the Platform (including payment and delivery of related products or services, any other terms, conditions, warranties, or representations associated with such dealings) are solely between Seller and such advertisers. Artsutra shall not be responsible or liable for any loss or damage of any sort incurred as a result of such dealings or the presence of such advertisers on the Platform.
It is possible that other users (including unauthorized persons or ‘hackers’) may post or transmit offensive or obscene material on the Platform and that Seller may be involuntarily exposed to such material. It is also possible for others to obtain personal information about Seller due to Seller’s use of the Platform and use such information to harass or injure Seller. Artsutra do not approve of such unauthorized uses but by using the Platform, Seller acknowledge and agree that Artsutra are not responsible for the use of any personal information that Seller publicly disclose or share with others on the Platform. Please carefully select the type of information that Seller publicly disclose or share with others on the Platform.
Artsutra shall have all the rights to take necessary action and claim damages that may occur due to Seller’s involvement/participation in any way on Seller’s own or through group(s) of people, intentionally or unintentionally, in DoS (denial of service) / DDoS (Distributed Denial of Services).
As a registered seller, Seller shall list item(s) for sale on the Platform in accordance with the policies which are incorporated by way of reference in this ToU. Seller must be legally able to sell the item(s) Seller list for sale on our Platform and must have all the necessary licences and permits required for such sale. Seller must ensure that the listed items do not infringe upon the intellectual property, trade secret or other proprietary rights or rights of publicity or privacy rights of third parties. Listings may only include text descriptions, graphics, pictures or videos that describe Seller’s item for sale. All items must be listed in an appropriate category on the Platform. All listed items must be kept in stock for successful fulfilment of sales. The listing description of the item must not be misleading and must describe actual condition of the product. If the item description does not match the actual condition of the item, Seller agree to refund any amount that Seller may have received from the buyer. Seller agree not to list a single product in multiple quantities across various categories on the Platform. Artsutra reserves the right to delete such multiple listings of the same product listed by Seller in various categories. Artsutra reserves the right to restrict the selling of products originating from certain countries.
- Compliance on selling of goods/services
Seller shall also ensure full compliance with the provisions of Integrated Goods and Services Tax (IGST), Central Goods and Services Tax (CGST) and Union Territory Goods and Services Tax (UTGST) or State Goods and Services Tax (SGST) in respect of the goods/services supplied by Seller .
It is Seller’s responsibility to charge appropriate goods and services taxes on the supplies effected and remittance of the same to the Government. Artsutra shall not be responsible for any deficiency and/ or omission on Seller’s part.
Pursuant to the tax collection at source provisions under IGST, CGST and/UTGST or SGST, the portal would collect tax collection at source at applicable rates on net value of taxable supplies made through the portal and remit to the appropriate Government.
In case of any mismatches on account of tax collection at source, Seller shall be required to provide all relevant information to Artsutra to correspond with the relevant authorities and also in case of any liability accruing on account of omission shall be Seller’s obligation to pay such deficit.
Seller shall be required to provide the corresponding Harmonised System Nomenclature (HSN) code number for every product listing. In the event that Seller do not provide the HSN code number that particular product will be delisted and Seller will no longer be able to sell the product on our platform.
Seller shall also be required to provide Seller’s GSTIN, without which we will not be able to raise an invoice on Seller. In the event that Seller do not provide Seller’s GSTIN number, transaction on Seller’s account will be blocked and orders will not be processed on Seller’s account.
In the event of Seller providing Seller’s Input Service Distributor Registration Number, Artsutra would be issuing an invoice to the ISD GST registration number as furnished by Seller. It is Seller’s responsibility to undertake the necessary compliance required in respect of the said ISD registration number.
Seller agree and undertake that Seller shall not, at any time, purchase more than 5% of Seller’s inventory (in terms of annualised value in a financial year), purported to be sold on the Platform, from Artsutra (shall have the meaning as per the extant Foreign Direct Investment Policy of India). We may require Seller to provide certification (including auditors certificate) to confirm compliance with this requirement.
We do not mandate that any of Seller’s Products should be sold exclusively on the Platform.
- Content Posted on the Platform
All text, graphics, seller interfaces, visual interfaces, photographs, trademarks, logos, sounds, music and artwork, notes, messages, emails, billboard postings, drawings, profiles, opinions, ideas, images, videos, audio files, other material or information (collectively ‘Content’) are third-party generated Content and Artsutra has no responsibility or liability over such third-party generated Content as Artsutra is merely an intermediary for the purposes of this Agreement . Except as expressly provided in the agreement, no part of the Platform including the Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including ‘mirroring’) to any other computer, server, website or other medium for publication, distribution or any commercial enterprise without Artsutra’s prior written consent.
Seller may use the information on the products and services made available on the Platform for downloading provided Seller:
(1) do not remove any proprietary notice language in all copies of such Content;
(2) use such Content only for Seller’s personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it to any media;
(3) make no modifications to any Content; and
(4) do not make any additional representations or warranties relating to the Content.
- Limited License
Artsutra grants seller a limited, non-transferable, non-exclusive, non-sub licensable, non-assignable and personal license to use ” Delivered from Artsutra” and/or “xyz” name and/or logo on seller’s invoice for transactions concluded on the Platform. Further, Artsutra grants seller a limited, non-transferable, non-exclusive, non-sublicensable, non-assignable and personal license to use “Artsutra.co.in” name and/or logo on packing material used by seller for delivery of Products sold on the Platform.
1. Transactions, transaction price and all commercial terms such as delivery, dispatch of products and/or services are as per principal to principal bipartite contractual obligations between sellers and buyers and the payment facility is merely used by sellers and buyers to facilitate the completion of transactions. Use of the payment facility shall not render Artsutra liable or responsible for non–delivery, non-receipt, non-payment, damage, breach of representations and warranties, non-provision of after-sales or warranty services or fraud as regards the products and/or services listed on the Platform.
2. Seller have specifically authorized Artsutra or its service providers to collect, process, facilitate, and remit payments and/or the transaction price electronically or through cash on delivery (CoD) to and from buyers in respect of transactions through payment facility. Seller’s relationship with Artsutra is on a principal to principal basis and by accepting the ToU, Seller agree that Artsutra is an independent contractor for all purposes and does not have control of or liability for the products or services that are listed on the Platform and paid for by using the payment facility. Artsutra does not guarantee the identity of any User nor does it ensure that a buyer or a seller will complete a transaction.
3. Seller understand, accept, and agree that the payment facility provided by Artsutra is neither a banking nor financial service, but merely a facilitator providing an electronic, automated online electronic payment facility for receiving payment, or cash on delivery (CoD) payment, collection and remittance for transactions on the Platform using the existing authorized banking infrastructure and credit card payment gateway (PG) network. Further, by providing payment facility, Artsutra neither acts as a trustee nor fiduciary with respect to transaction or transaction price.
It is hereby clarified that cash on delivery (COD) option may not be available for select products or categories, at Artsutra’s sole discretion.
4. All online bank transfers from valid bank accounts are processed using the gateway provided by the respective issuing bank that supports payment facility to provide these services to the users. All such online bank transfers on payment facility are also governed by the terms and conditions agreed to between a seller buyer and the respective issuing bank.
- Dispatch of products
Seller, as a seller, shall be required to dispatch the products and/or services for every transaction to the buyer within the time period as provided in the TOU to ensure that the products and/or services are delivered in a timely manner. Further, Seller will solely be responsible for undertaking transit insurance for products sold by Selleer on the Platform. For avoidance of doubt, Artsutra will not be responsible for undertaking any insurance(s) for products sold by sellers on the Platform.
Seller shall provide dispatch details and details of after-sales services related to products and services listed by it on the Platform to Artsutra in such a manner and within a time period as provided in the policies, failing which the transaction shall stand cancelled.
Seller shall dispatch the products and/or services using only an approved delivery channel which provides appropriate ‘proof of dispatch’ & ‘proof of delivery’ (PoDs) documentation. Such PoD documentation relating to delivery should be maintained by a seller for a period of 3 (three) years from the date of dispatch. The PoDs should be furnished to Artsutra on demand within the time frame as notified from time to time.
Seller agrees that the dispatch details shall be true, correct, and duly authorized and shall not be misleading, fraudulent, false, unauthorized, illegal and shall not contain any misrepresentation of facts.
In case a seller fails to provide dispatch details or provides dispatch details not complying with policies, it shall result in consequences as more specifically stated in the TOU and may lead to suspension and/or termination of seller account.
Seller agrees that the transaction price paid by a buyer will be remitted to a seller’s bank account contingent upon the following events:
Buyer confirms the delivery of products and/or services in the transaction;
Buyer does not take any action on payment facility to confirm delivery within such a time period as provided in the policies despite confirmation of dispatch of products and/or services by a seller to the buyer;
Buyer’s refund claim is rejected by Artsutra due to any breach of the ToU, policies, and any applicable law;
remittances to a seller for successful transactions under the payment facility, excluding CoD transactions, would be in compliance with directions issued by the Reserve Bank of India (RBI) for opening and operation of accounts and settlement of payments for electronic payment transactions involving intermediaries vide its notification RBI/200910/231DPSS.CO.PD.No.1102 / 02.14.08/ 200910 dated November 24, 2009 (‘RBI Intermediary Guidelines”). As per the RBI Intermediary Guidelines, payments to sellers which do not involve transfer of funds to nodal banks shall be effected within a maximum of T+2 settlement cycle (where T is defined as the day of intimation regarding the completion of transaction) (“Master Settlement Date”). Completion of the transaction shall be defined as follows:
Artsutra may, at its sole discretion settle the payment to the sellers earlier, in accordance with the Payment Settlement Policy. However, in the event of a conflict between the Master Settlement Date and the dates set forth in the Payment Settlement Policy, the Master Settlement Date shall prevail.
Seller are required to route all shipments/consignments through the Logistic Partner, unless otherwise specified. ‘Logistic Partner’ shall mean a logistic service provider as approved by Artsutra.
- Prepaid Payment Instruments
Artsutra may, either itself or through third-party service providers, offer prepaid instruments as a payment option for transactions on the Platform to users. Any purchases by buyers on the Platform using the prepaid instruments shall be governed by the following terms and conditions:
Such prepaid instruments may be used to make payments for the products and/or services purchased on the Platform
Such prepaid instruments can be redeemed by buyers by selecting the payment mode as may be provided on the Platform.
Such prepaid instruments cannot be used to purchase other prepaid instruments or gift vouchers.
If the order value exceeds the amount of such prepaid instruments, the balance must be paid by the respective buyer via Credit Card/Debit Card /Internet Banking. COD shall not be available as payment option for such transactions.
If the order value is less than the amount of such prepaid instruments, the outstanding balance (after deduction of order value) will reflect as credit balance for such prepaid instruments.
Prepaid instruments and any unused balance of such prepaid instruments shall expire 1 year from the date of their issue.
Prepaid instruments cannot be redeemed for cash.
Artsutra is not responsible if prepaid instruments are lost, stolen, or used without permission and Purchases of prepaid instruments are not eligible for cashback offers.
All sellers on the Platform will accept this prepaid instrument as a payment instrument.
Artsutra will make payments to sellers whose products and/or services have been purchased by buyers redeeming electronic gift vouchers (EGV) as per the guidelines issued by the Reserve Bank of India from time to time.
- Financial Facilities for customers
Artsutra has operationalized tie-ups with multiple partners for providing financial assistance to customers for purchasing products on the platform and thereby enhancing the transaction capability of customers. In pursuance of the same, in the event of the customers opting for the financial assistance program and Seller duly receiving such amounts from the partners (on behalf of the customers), Seller hereby agree to assign all receivables from the customer for such transaction. Therefore, Seller hereby agree that without any further action on Seller’s part, upon receipt of amount due from such partners, any and all receivables due from the customers shall stand assigned in favour of the partner. Seller hereby authorize Artsutra to enter into any documentation on Seller’s behalf to complete and perfect the assignment. Upon such assignment, the financing partner shall have all the rights as the seller may have had in relation to the collection of receivables from the customer and the customer shall be required to repay the financing partner directly. The lending partner further reserves the right to assign and transfer such receivables under these terms and conditions to an NBFC/financial institution as it may deem fit.
Registration on the Platform is as per the Annexure “A”. Artsutra does not charge any fee for browsing/registering on the Platform. Seller herby agree our fee policy, which Is hereby incorporated by reference into this Agreement and in Annexure “A”. Artsutra reserves the right to change its fee policy from time to time. In particular, Artsutra may, at its sole discretion, introduce new services and modify some or all of the existing services offered on the Platform. In such an event, Artsutra reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the fee policy shall be posted on the Platform or will be agreed in revised Annexure “A” and such changes shall automatically become effective immediately after they are posted on the Platform or signed by the seller. Unless otherwise stated, all fees shall be quoted in Indian Rupees (INR) and payable to Artsutra. Seller shall be solely responsible for compliance with all applicable laws for making payments to Artsutra.
Seller hereby agree that Artsutra shall have the right to set off any amounts due and payable by Seller to Artsutra against any payments due from Artsutra to Seller.
GST /Taxes: Seller are responsible for paying all fees associated with the use of the Platform and charges collected in respect of such usage. Seller agree to bear any and all applicable taxes, charges, cesses levied thereon (including CGST+SGST/IGST/CGST+UGST and GST cess as may be applicable to the transaction).
1. A seller agrees that Artsutra may offer to provide express remittance to eligible sellers as per payments settlement policy. Express Remittance shall be subject to RBI Intermediary Guidelines and arrangements/directions of the nodal bank. Artsutra, at its sole discretion, may make such an offer to eligible sellers and the same shall not be construed as a right but only as a privilege. Eligible sellers understand that Artsutra reserves the right to withdraw Express Remittance at any time for any violation of the ToU or Artsutra’s policies and/or failure by the eligible sellers to maintain or comply with the parameters as may be decided by Artsutra from time to time.
A seller expressly agrees that issuing correct and complete invoice is the sole and primary responsibility of a seller. Furthermore, seller shall ensure that invoices state ‘Delivered by Artsutra’ and failing to do so, a seller shall be liable to chargebacks (as applicable).
3. In case of any chargebacks levied by the bank, Artsutra shall have the right to deduct such chargebacks from seller remittances, present and future, and a seller’s only remedy will be to discuss and resolve the same with the bank. A seller hereby agrees to extend full co-operation in resolving the chargeback disputes raised by a buyer through the bank and shall provide necessary documentation regarding the transaction to the complete satisfaction of the bank. In case the chargeback is ruled against a seller, Artsutra shall be entitled and authorized to recover the same from the seller to its fullest extent and the bank’s decision shall be final and binding in this regard. In the event Artsutra has made any excess payment to seller inadvertently, such excess payments shall be set-off from any future payments payable by Artsutra to the seller.
4. Artsutra may delay notifying the payment confirmation, i.e. informing seller to dispatch if Artsutra deems suspicious or a buyer conducts high transaction volumes to ensure safety of the transaction and transaction price. In addition, Artsutra may hold transaction price and not inform seller to dispatch or remit transaction price to law enforcement officials (instead of refunding the same to a buyer) at the request of law enforcement officials or in the event of a buyer being engaged in any form of illegal activity.
5. Sellers acknowledge that Artsutra will not be liable for any damages, interests, claims etc. resulting from not processing a transaction/transaction price or any delay in processing a transaction/transaction price that is beyond the control of Artsutra.
6. Artsutra shall make payments into the bank account provided by a seller during the seller registration process. Once Artsutra has made payments into such a bank account number, Artsutra shall be discharged of any/all liabilities towards the seller and the seller shall not be eligible for any claims whatsoever.
- Compliance with Laws:
1. Seller shall comply with all the applicable laws, obtain all necessary licences and permits applicable to them.
2. In the event of sale of art, seller shall provide authenticity certificate along with the product at the time of delivery.
- Product Description
Artsutra does not warrant that product description or other content on the Platform is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.
Artsutra shall have the right to inspect and audit seller’s records and premises / place of business through itself or through Artsutra approved third party testing agencies. Cost of such audit shall solely be borne by Artsutra unless audit reflects discrepancy in seller accounts / non-compliance with Artsutra’s seller policies, in which case cost of audit shall be borne by the seller.
Without limiting other remedies, we may limit Seller’s activity, immediately remove Seller’s information, warn other users of Seller’s actions immediately, temporarily/indefinitely suspend/terminate/block Seller’s account and/or refuse Seller access to the Platform in the event of, including but not limited to, the following:
- if we are unable to verify or authenticate any information Seller provide; or
- if it is believed that Seller’s actions may cause legal liability for Seller, other users, or us;
Artsutra may at any time, at our sole discretion, reinstate suspended sellers. A seller that has been suspended or blocked may not register or attempt to register with us or use the Platform (through itself or any other entity or legal form) in any manner whatsoever until such time that such a seller is reinstated by us. Notwithstanding the foregoing, if Seller breach the ToU or other rules and policies, Artsutra reserve the right to recover any amounts due and owed by Seller to us and take strict legal action, including but not limited to a referral to the appropriate police or other authorities for initiating criminal or other proceedings against Seller.
- Trademark complaint
Artsutra respects the intellectual property of others. In case Seller feel that Seller’s trademark has been infringed, Seller can email it to the Artsutra.
- Copyright complaint
Artsutra respect the intellectual property of others. In case Seller feel that Seller’s work has been copied in any way that constitutes copyright infringement Seller can Seller can email it to the Artsutra.
- Trademark, Copyright and Restriction
The Website is controlled and operated by Artsutra and products are sold by respective registered sellers. All material on the Platform, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks and other intellectual property rights. Seller must not copy, reproduce, republish, upload, post, transmit, or distribute Artsutra’s or other sellers’ material in any way, including by email or other electronic means and whether, directly or indirectly, Seller must not assist any other person to do so. Without the prior written consent of the owner, modification or use of the material on any other website/networked computer environment or for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks, and other proprietary rights is prohibited. Any use for which Seller receive any remuneration, whether money or otherwise, is a commercial use for the purposes of this clause.
- Limitation of Liability
In no event shall artsutra be liable for any special, incidental, indirect, or consequential damages of any kind in connection with the ToU, even if artsutra has been informed in advance of the possibility of such damages.
- Applicable Law
The ToU shall be governed, interpreted, and construed in accordance with the laws of India. The place of jurisdiction shall exclusively be Vadodara.
- Jurisdictional Issues/Sale in India Only
Unless otherwise specified, the material on the Website is presented solely for the purpose of sale in India. Artsutra makes no representation that the material on the Website is appropriate or available for use in other locations/countries other than India. Those who choose to access the Website from other locations/countries other than India do so on their own initiative and Artsutra is not responsible for supply of products/refund for the products ordered from other locations/countries other than India and compliance with local laws, if and to the extent local laws are applicable.
*Note – For New Sign-up Offer, Seller can upload first 5 artwork only.